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Refund policy

Return Policy for 2M Tools OEM

Thank you for choosing 2M Tools OEM for your outdoor equipment needs. We are dedicated to providing you with a seamless shopping experience and are committed to assisting you in the event of a return. Please review our return policy guidelines below:

Return Material Authorization (RMA)

All returns require a valid Return Material Authorization (RMA) number. To initiate a return, please contact our customer service team at (786) 249-8665 or reach out through our contact form. Our representatives will guide you through the process and provide you with an RMA number and detailed shipping instructions. Returns submitted without an RMA cannot be accepted.

Processing Time

Once we receive the returned item, we will process your refund within 10 business days. Refunds will be issued via your original payment method.

Items Sold as Final Sale

Certain items, such as engines, short blocks, decks, electric parts, and carburetors, are considered final sale and cannot be returned. Please consult our customer service team for assistance before purchasing these items.

Incorrect Item Sent

If you receive the wrong item due to an error on our part, we will provide a full refund, including the shipping cost. Your satisfaction is our priority, and we aim to ensure a hassle-free correction of any errors.

Customer-Requested Returns (Unused and Undamaged Items Only)

If the return is initiated for reasons other than an error on our part (e.g., customer preference, ordering the wrong item, or no longer needed), the following policy applies:

  • A 25% restocking fee will cover processing, inspecting, and restocking the returned item.
  • Return shipping costs are the customer’s responsibility.

Please note that items must be unused, undamaged, and returned in their original packaging with all materials to qualify for a refund minus the restocking fee and return shipping cost.

Damaged Item Policy

We strive to deliver all items in perfect condition; however, if you receive a damaged item, please follow these steps to claim a refund:

  1. Document the Damage: Take clear, detailed photos of both the damaged item and its original packaging.
  2. Obtain Carrier Report: Contact the carrier (e.g., UPS, FedEx, USPS) immediately to file a report for the damaged delivery and obtain a written report or reference number.
  3. Contact Us: Send an email to sales@2mequipment.com within three days of receiving the damaged item. Include:
    • Photos of the damaged item and packaging.
    • The carrier’s report or reference number.
    • Your order number and contact details.
    • A brief description of the damage.

Our team will review your claim. If approved, a refund for the purchase price of the damaged item and any applicable shipping fees will be issued to the original payment method.

Important Notes:

  • Claims for damaged items must be submitted within three days of delivery.
  • Additional documentation may be requested to process your claim.
  • Refunds are subject to approval based on the documented damage and carrier report.

Engine Powered Equipment

Federal shipping regulations prohibit returning engine-powered equipment that has been fueled or oiled. If such products encounter issues, they should be taken to an authorized service center for warranty-covered repair.

Factory Direct Items

Products shipped directly from the manufacturer may be eligible for return with manufacturer approval. If approved, round-trip shipping costs and a restocking fee of up to 25% may apply. Some products may include shipping costs in the retail price.

Canceled Orders

Shipped orders cannot be canceled. If you refuse delivery of a shipped order, you will be responsible for outbound and return shipping costs.

Built-to-Order Items

Items specially built and shipped by the manufacturer are non-returnable due to their unique nature and lack of warehouse stocking.

Installed Items

Once an item has been installed, it cannot be returned. Issues from improper installation are the responsibility of the purchaser or installer. Warranty claims may be possible, subject to the manufacturer's discretion.

Damaged or Defective Products

Inspect your items before signing the delivery receipt from the carrier. If you suspect damage, note "Possible Freight Damage" on the receipt. For defective products, please test within 15 days of receipt, and our customer service or the manufacturer's service department can assist with technical support.

At 2M Tools OEM, we value your satisfaction and strive to provide reliable outdoor equipment. Please contact our customer service team with any questions or for assistance with returns. Thank you for your trust in us!